Loran Italy

Special conditions of rent.

Rates include:

  • Unlimited mileage (except where otherwise specified);
  • Airport taxes and car charges;
  • Civil Liability Insurance;
  • Coverage (CDW) Collision Damage Waiver (see penalty table);
  • Coverage (FTP) Fire and Theft Protection (see penalty table);
  • Roadside assistance*;
  • VAT;
  • Snow chains where applicable and required.
TABLE A: Compensatory penalties (upper limit)
CATEGORYDESCRIPTIONDAMAGE EXCESSTHEFT EXCESSDEPOSIT
A - MAN. 3PFiat 500 o similare800,00 €1500,00 €500,00 €
AA - MAN. 3PFiat 500 o similare800,00 €1500,00 €500,00 €
B - MAN. 5PFiat Panda o similare800,00 €1.500,00 €500,00 €
BA- AUT. 5PFiat Panda o similare800,00 €1.500,00 €500,00 €
C - MAN. 5PVW Polo o similare800,00 €1.500,00 €500,00 €
CA- AUT. 5PVW Polo o similare800,00 €1.500,00 €500,00 €
D - MAN. 5PFiat 500 L o similare1.000,00 €1.800,00 €500,00 €
DA - AUT. 5PFiat 500 L o similare1.000,00 €1.800,00 €500,00 €
S- MAN. SUVRenault Kadjar o similare1.700,00 €2.000,00 €500,00 €
W - MAN. ECON. SWRenault Megan SW o similare2.000,00 €2.800,00 €500,00 €
WA - AUT. ECON. SWRenault Megan SW o similare2.000,00 €2.800,00 €500,00 €
P8 - MAN. 8PAXFiat Talento o similare2.000,00 €2.800,00 €1.200,00 €
P - MAN. 9PAXFord Jumper o similare2.000,00 €2.800,00 €1.200,00 €
PA - AUT. 9PAXMercedes Vito o similare2.500,00 €3.000,00 €1.500,00 €
P8A - AUT. 8PAXMercedes Classe V o similare2.000,00 €2.800,00 €2.000,00 €
EA - CABRIO PRIMMercedes Classe E Cabrio o similare1.500,00 €2.200,00 €2.000,00 €
FA - AUT. BERLINAMercedes Classe A o similare1.500,00 €2.000,00 €2.000,00 €
SA - AUT. SUVVW T Roc o similare1.700,00 €2.200,00 €2.000,00 €
SC - SUPER CAR AUT.Maserati Ghibli o similare3.000,00 €3.500,00 €2.000,00 €
TA - AUT. PREM. SUVAlfa Romeo Stelvio o similare2.500,00 €3.300,00 €2.000,00 €
TLA - AUT. LUX SUVPorsche Macan o similare3.000,00 €5.000,00 €2.000,00 €
TLAS - AUT. LUX SPORT SUVAudi RS6 o similare3.000,00 €5.000,00 €2.000,00 €
CATEGORYDESCRIPTIONDAMAGE EXCESSTHEFT EXCESSDEPOSIT
V1Frigorifero 0°2.500,00 €2.500,00 €1.000,00 €
V2Frigorifero -20°2.500,00 €2.500,00 €1.000,00 €
V3Refrigerato 8 sportelli5.000,00 €5.000,00 €5.000,00 €
V4Refrigerato 10 sportelli5.000,00 €5.000,00 €5.000,00 €
V5Frigorifero/Refrigerato5.000,00 €5.000,00 €5.000,00 €
Z1Nano Cargo1.200,00 €1.200,00 €1.000,00 €
Z2Mini Cargo1.200,00 €1.200,00 €1.000,00 €
Z3Cargo1.600,00 €1.600,00 €1.000,00 €
Z4Passo corto1.600,00 €1.600,00 €1.000,00 €
Z5Passo medio1.800,00 €1.800,00 €1.000,00 €
Z6Passo lungo1.800,00 €1.800,00 €1.000,00 €
Z7Maxi1.800,00 €1.800,00 €1.000,00 €
Z8Boxato con sponda idraulica2.300,00 €2.300,00 €1.000,00 €
Z9Autocarro cassonato1.800,00 €1.800,00 €1.000,00 €

Rates do not include:

  • Total elimination of the penalty for damage, theft or fire (for more information on our damage policy please download the Damage Table from our website or consult it directly in our offices at rent).
  • Fuel
  • Refuelling service
  • Fines, extras, surcharges fees for additional services related to fines
  • Tolls, parking fees and any sanctions or charges imposed by authorities, concessionary bodies in connection with the circulation of the vehicle.

Total Stress Free coverage:

  • Elimination of damage penalties (including tyres and glass);
  • Reduction in theft or fire penalties for the vehicle (including tyres and glass). Variable cost depending on the vehicle hired. (see table below).

It should be noted that, in the event of theft or fire of the vehicle, “Total Stress Free” (TSF) cover does not completely remove the contractual liability of the client who remains obliged to pay a variable residual penalty equal to:

  • € 300.00 + full fuel in the event of total/part theft or fire of vehicles belonging to the following groups: A/AA; B/BA; C/CA; D/DA; W/WA; S;
  • € 400.00 + full fuel in the event of total/part theft or fire of vehicles belonging to the following group: P/PA; P8A; P8
  • € 500.00 + full fuel in the event of total/part theft or fire of vehicles belonging to the following group: TA; EA;SA;FA;TLA;
  • € 800.00 + full fuel in the event of total/part theft or fire of vehicles belonging to the following group: TLAS; SC.

Total Stress Free (TSF)coverage does not include:

  • Roof and/or canopy;
  • Mechanical damage caused by the driver;
  • Damage occurring during the car’s transport by sea;
  • Incorrect or impure refuelling;
  • Frozen fuel;
  • Underneath the vehicle;
  • Door locks;
  • All vehicle interior parts and accessories;
  • Loss of vehicle keys and documents;
  • Scratches from vegetation;
  • Lost number plate;
  • Damage caused by wilful misconduct or gross negligence.

Coverage Stress Free (SF):

  • Elimination of damage penalties except for tyres, glass and roadside assistance;
  • Reduction in penalty for theft or fire of the vehicle.

It should be noted that, in the event of theft or fire of the vehicle, “Stress Free” (SF) cover does not completely remove the customer’s contractual liability:

  • € 300.00 + full fuel in the event of total/part theft or fire of vehicles belonging to the following groups: A/AA; B/BA; C/CA; D/DA; W/WA; S;
  • € 400.00 + full fuel in the event of total/part theft or fire of vehicles belonging to the following group: P/PA; P8A; P8
  • € 500.00 + full fuel in the event of total/part theft or fire of vehicles belonging to the following group: TA; EA;SA;FA;TLA;
  • € 800.00 + full fuel in the event of total/part theft or fire of vehicles belonging to the following group: TLAS; SC.

In detail, SF/Stress Free coverage does not include:

  • Tyres and crystals;
  • Roof and/or soft top;
  • Mechanical damage caused by the driver;
  • Damage occurring during the car’s transport by sea;
  • Incorrect or impure refuelling;
  • Frozen fuel;
  • Underneath the vehicle;
  • Door locks;
  • All vehicle interior parts and accessories;
  • Loss of vehicle keys and documents;
  • Scratches from vegetation;
  • Lost number plate;
  • Damage caused by wilful misconduct or gross negligence

In the event of a passive claim or following theft or fire of the vehicle, the following costs will be charged In the event of a passive claim or following theft or fire of the vehicle, a disposal management fee of €300 including VAT will be charged in all cases except the following:

  • The customer has taken out Total Stress Free (TSF), Stress Free (SF) cover, and the damage relates to the parts of the car covered by these covers;
  • The damage attributable to the client does not exceed € 300 (see the Damage Table for further information);
  • The damage is the result of an active claim (documented by CAI and/or double-signed complaint).
TABLE B: Table of costs of optional covers
CATEGORYPRICE SRESS FREEPRICE TOTAL SRESS FREE
A - MAN. 3P€14,75+VAT€17,75+VAT
A1 - MAN. 3P€14,75+VAT€17,75+VAT
B - MAN. 5P€14,75+VAT€17,75+VAT
BA- AUT. 5P€14,75+VAT€17,75+VAT
C - MAN. 5P€14,75+VAT€17,75+VAT
CA- AUT. 5P€20,49+VAT€24,29+VAT
D - MAN. 5P€20,49+VAT€24,29+VAT
DA - AUT. 5P€20,49+VAT€24,29+VAT
S- MAN. SUV€28,68+VAT€33,68+VAT
W - MAN. ECON. SW€28,68+VAT€33,68+VAT
WA - AUT. ECON. SW€28,68+VAT€33,68+VAT
P8 - MAN. 8PAX€53,27+VAT€59,27+VAT
P- MAN. 9PAX€28,68+VAT€33,68+VAT
PA - AUT. 9PAX€57,37+VAT€63,37+VAT
P8A - AUT. 8PAX€53,27+VAT€59,27+VAT
EA - CABRIO PRIM€77,86+VAT€83,86+VAT
FA - AUT. BERLINA€20,49+VAT€24,29+VAT
SA - AUT. SUV€28,68+VAT€33,68+VAT €
SC - SUPER CAR AUT.€57,37+VAT€63,37+VAT
TA - AUT. PREM. SUV€53,27+VAT€59,27+VAT
TLA - AUT. LUX SUV€57,37+VAT€63,37+VAT
TLAS - AUT. LUX SPORT SUV€61,47+VAT€67,46+VAT

Daily costs excluding VAT (max. applicable 13days).

Business Stress Free (BSF) coverage:

  • For Commercial Vehicles only
  • Reduction in penalty in the event of damage, except for equipment: insulation, refrigeration unit, eutectic plates, tailboard;
  • Reduction of penalty for theft or fire of the vehicle

Business Stress Free” (BSF) cover does not completely remove the contractual liability of the customer who remains obliged to pay a variable residual penalty equal to:

    • € 600.00 + full fuel in the event of total/part theft or fire of vehicles belonging to the following groups: Z1, Z2
    • € 800.00 + full fuel in the event of total/part theft or fire of vehicles belonging to the following groups: Z3, Z4
    • € 900.00 + full fuel in the event of total/part theft or fire of vehicles belonging to the following groups: Z5, Z6, Z7, Z9
    • € 1000.00 + full fuel in the event of total/part theft or fire of vehicles belonging to the following groups: V1, V2, Z8

In detail, BSF/Business Stress Free coverage does not include:

  • Mechanical damage caused by the driver;
  • Accessories and fittings, including but not limited to: insulation, refrigeration unit, eutectic plates, hydraulic tailboard;
  • Damage occurring during the transport of the vehicle by sea;
  • Incorrect or impure refuelling;
  • Frozen fuel;
  • Underneath the vehicle;
  • All vehicle interior parts and accessories;
  • Loss of vehicle keys and documents;
  • Lost number plate;
  • Damage caused by wilful misconduct or gross negligence.

In the event of damage or following the theft or fire of the vehicle, a handling fee of €80 including VAT will be charged. In the event of damage or following theft or fire of the vehicle, a handling fee of €80 including VAT will be charged in all cases except the following:

  • the customer has taken out Total Stress Free (TSF), Stress Free (SF) cover, and the damage relates to the parts of the car covered by these covers;
  • the damage attributable to the client does not exceed € 300 (see the table of damages for further information);
  • The damage is the result of an active claim (documented by CAI and/or double-signed complaint).

Security deposit

Rent Car and 9 Places

Loran Italia requires a security deposit on the customer’s credit card in order to cover any additional costs arising from the individual rent. The amount of the security deposit shall be reserved on the credit card ceiling and not charged. If the rent is not prepaid, the price of the entire rent will be reserved on the credit card.

TABLE C: Table of minimum security deposit amounts
CATEGORYDEPOSITO SF/TSF
A - MAN. 3P250,00 €
A1 - MAN. 3P250,00 €
B - MAN. 5P250,00 €
BA- AUT. 5P250,00 €
C - MAN. 5P250,00 €
CA- AUT. 5P250,00 €
D - MAN. 5P250,00 €
DA - AUT. 5P250,00 €
S- MAN. SUV250,00 €
W - MAN. ECON. SW250,00 €
WA - AUT. ECON. SW250,00 €
P8 - MAN. 8PAX600,00 €
P- MAN. 9PAX600,00 €
PA - AUT. 9PAX750,00 €
P8A - AUT. 8PAX1.000,00 €
EA - CABRIO PRIM1.000,00 €
FA - AUT. BERLINA1.000,00 €
SA - AUT. SUV1.000,00 €
SC - SUPER CAR AUT.1.000,00 €
TA - AUT. PREM. SUV1.000,00 €
TLA - AUT. LUX SUV1.000,00 €
TLAS - AUT. LUX SPORT SUV1.000,00 €

Rent Commercial Vehicles

Loran Italia requires a security deposit on the customer’s credit card in order to cover any additional costs arising from the individual rent. The amount of the security deposit will be reserved on the credit card ceiling and not charged.

Only for companies are the additional forms of guarantee accepted:

  • Credit card of the legal representative or shareholder: it is essential to show proof of shareholding (up-to-date Chamber of Commerce certificate) and the holder must complete the authorisation form for use of the card.
  • Bank cheque* 

For groups V3, V4 and V5, a specific guarantee must be provided: bank cheque* + credit card debit authorisation.

*The issuance of a Bank Cheque as a form of guarantee is subject to the unquestionable discretion and evaluation of the branch, which for this purpose will require the presentation of the company’s updated Chamber of Commerce certificate.

Additional services:

  • Additional drivers: € 4.09 + VAT/day per driver.
  • Young drivers (20-21): EUR 10 + VAT/day, maximum applicable 5 days.
  • Young drivers (22-24): EUR 5.00 + VAT/day, maximum applicable 5 days.
  • Delivery to hotel: EUR 3,00 + VAT KM
  • Collection from hotel: EUR 3,00 + VAT KM
  • Roadside Assistance: EUR 2.05 + VAT maximum applicable 15 days
  • Out of hours: € 45 + VAT delivery / collection for each hour / fraction of an hour of delay outside office opening hours, subject to prior confirmation by Loran Italia personnel. (For further information see the “Reservations” paragraph).
  • Babyseat available on request: € 35 + VAT.
  • Boosterseat available on request: € 15 + VAT
  • Infantseat available on request: €35 + VAT
  • Upgradeto car category: € 8 + VAT per day for each higher category.
  • Cross-border authorisation: € 27 + VAT per day

Refuelling services:

€ 25,00 incl. VAT (Cars are normally filled with fuel at rent and should be returned in the same state. Otherwise the refuelling service will be charged in addition to the cost of the missing fuel).

*Road assistance:

For the duration of the period of rent, as agreed with Loran Italia, the client may benefit from an assistance service at no additional cost, in case of breakdown or technical stoppage of the rented vehicle, which does not allow the safe continuation of the journey. In the event that the breakdown or technical stoppage of the rented vehicle is caused by the following actions, then the assistance and the damage will be totally at the customer’s expense:

  • Misfuelling
  • Fuel exhaustion
  • Broken and/or lost keys
  • Puncture and/or tyre damage
  • Frozen fuel

In order to benefit from the Assistance service, you shall contact the toll-free number indicated on the contract and follow the instructions that will be provided to you by the Operations Centre, which may ask you to advance the cost of certain services that will then be reimbursed, upon presentation of the relative receipts. The reimbursement request together with the supporting documents may be sent to the Loran Italia customer service directly from the website www.loranitalia.it or by email to the following address: info@loranitalia.it

Payment methods:

Rent Car/9 Seats

With the limits imposed by the specific payment instrument:

  • All major credit cards accepted: Mastercard, VISA, Diners, AMEX.
  • Debit* cards accepted
  • Cash and bank cheques are not accepted.

Any of the accepted cards must be presented as a guarantee at the opening of the contract of rent to cover any costs arising from the individual rent. Without this card, it will not be possible to proceed with the conclusion of the contract of rent and the delivery of the car, it constitutes the essential condition of rent.

In addition, a precondition for the delivery of the car is the availability of a sufficient credit balance on the card to cover the amount that will be cashed in/blocked when the contract is concluded at rent.

In the case of prepaid bookings, if the customer does not have sufficient credit on the card to cover the amount that will be blocked as a deposit, or if there is any other condition that prevents the rent, the car will not be delivered and the customer will not be entitled to any refund.

Inoltre, condizione fondamentale per la consegna della vettura è la disponibilità sulla carta di un plafond sufficiente a coprire l’importo che verrà incassato/bloccato al momento della stipula del contratto di noleggio.

Nel caso di prenotazioni prepagate, qualora il cliente non abbia plafond sufficiente sulla carta per coprire l’importo che verrà bloccato a titolo di cauzione, o in presenza di una qualsiasi altra condizione ostativa al noleggio, la vettura non verrà consegnata e il cliente non avrà diritto ad alcun rimborso.

*Customers Debit:

For customers opting to use a Debit card (belonging to the Visa and Mastercard circuits), the customer must present a return ticket when collecting the vehicle. The use of the Debit card is conditional on the purchase of the additional Total Stress Free cover. Specifically, the amount due at the beginning of the rental period is made up of the sum of the following elements:

 
  • Freight cost
  • Total Stress Free (TSF) coverage
  • Security Deposit (depending on vehicle type)

For customers coming from Tour Operators, in addition to the amount paid in advance by the customer to the T.O., the following must be paid:

 

Debit procedure: Not available for category TA/TLA/TLAS/SC/EA/FA

In all cases, the delivery of the car is at the sole discretion of the desk clerk.

Rent Commercial Vehicles

The payment of rent of Commercial Vehicles must be made in advance or at the same time as the collection of the vehicle.
Payment can be made by:

  • Credit cards: MasterCard, Visa, Diners, Amex;
  • Debit and ATM cards;
  • In cash up to a maximum of € 700 all-inclusive;
  • Payment by bank transfer is accepted in advance and credited 24 hours before collection of the vehicle, for rentals with a minimum duration of 10
    days. Payment by bank transfer is subject to confirmation of availability of the service by Loran Italia and requires an extra charge of € 3.50 + VAT (Payment Management Service);
  • Bank cheques are not accepted.

Minimum and maximum period of rent

The minimum duration of rent is 1 day (24 hours) from the time the driver collects the vehicle. Rentals of less than 24 hours will still be treated as one day of rent. The maximum duration of the rent short-term rental is 30 days, after which a new booking will be required.

Driving licence and minimum/maximum age

 

The driver’s licence:

  • It must always be shown in its original form;
  • It must be valid at the time of collection of the car and expire after the expected return of the car;
  • It must have been issued at least one year ago;
  • It may not have any abrasions or deterioration so as to be illegible;
  • It must not contain any corrections unless these are authenticated by a special stamp of the issuing authorities;
  • It may not have a signature or photo other than that of the client;
  • All licences issued by a European Union country are valid for driving in Italy. They must always be accompanied by a valid identity document;
  • Licences issued in non-European countries that have signed the Vienna Convention on Road Traffic are also valid, provided they are accompanied by a certified Latin translation (where necessary) and a valid identity document.
  • For driving licences issued in countries that do not belong to the European Union and have not signed the Vienna Convention and, in general, for all licences written in non-Latin characters (Arabic, Chinese, Japanese, Cyrillic, etc.), the customer must present the international driving licence, or a translation from the Embassy or Consulate, together with his licence.
  • Military driving licences, photocopies of driving licences, declarations in lieu thereof (agencies, notarial acts, etc.) will not be accepted under any circumstances.
  • However, provisional licences issued by the Police, Carabinieri or DMV are accepted (in the case of duplicate requests), or in the case of an expired licence whose renewal has been requested, accompanied by a medical certificate of fitness to drive issued by authorised structures.
  • Minimum age allowed: 25 years, without any additional charge, for rent of all car groups. However, drivers aged between 19 and 21 are permitted to rent vehicles in groups A/B/C upon payment of the Young Driver surcharge. Drivers aged between 22 and 24 are permitted to rent vehicles in groups A/B/C/D upon payment of the Young Driver supplement.
  • For rent categories P/TA/EA/TLA/TLAS/SC/FA/PA/P8A the driver must be at least 25 years old.
  • Maximum permitted age: 75 years and vehicles not exceeding 1500 cubic capacity (only for drivers aged between 70 and 75).

Traffic restrictions

Vehicles can circulate within the European Community, where the green insurance card is recognised. insurance.

Fines, non-payment, motorway tolls and parking tickets

The customer will be notified of all fines and traffic offences as well as non-payment of motorway tolls and/or parking tickets occurring during the period of rent. In addition, the customer will be charged an additional fee of €25.00 (VAT included) directly to the credit card, where possible, for each fine and/or non-payment of motorway tolls and/or parking tickets.

For further information, contact the fines office at the following e-mail address: info@loranitalia.it or send a PEC to loranitaliasrl@pec.it.

One Way rentals

Rentals starting at one office and ending at a different office will be charged an additional fee of € 50.00 + VAT.

Bookings

The amount booked includes what is expressly stated in the booking summary confirmed at the end of the booking process and received by e-mail. Excluded are any additional costs for supplements, accessories requested at rent or other amounts that may be charged to the Client in accordance with the General and Special Conditions of rent.

Reservations are accepted according to the car group selected by the customer. The assignment of the vehicle will take place according to availability. In case of unavailability of vehicles of the car group booked by the customer, Loran Italia reserves the right to replace it with one of similar or higher category without any additional cost. Residual liability and security deposit will be those of the car group actually booked. In the event of absolute unavailability, the only obligation of Loran Italia shall be that of returning to the customer the amount collected up to that moment. Any requests for reimbursement shall be forwarded to the email address info@loranitalia.it . The refunds will be made by means of a credit to the card used for the payment of rent.

Cancellation of reservation

The Customer may cancel the reservation before the date/time of collection of the vehicle and obtain a refund of any amount prepaid without any additional charge to the Customer.

In case of prepaid bookings, the cancellation after 24 hours from the pick up date/time, will be charged an amount equal to 10% of the total rental value, excluding additional covers that will be totally refunded.
In case the pre-authorization on the client’s card is not possible for any reason, not related to Loran Italia, a penalty of €25,00 will be charged, for freight amounts lower than this amount, the exact amount of the reservation will be charged.

  1. No-show
    If the customer does not show up for the conclusion of rent without having cancelled the booking, no refund will be made.

  2. Changes to the booking
    Any changes requested by the Client regarding a rent are subject to availability and must be agreed upon with the Loran Italia Reservations Office by writing to info@loranitalia.it . The Client may modify the reservation at no charge. In the event that the Client modifies relevant data of the booking (booked car group, date/time of pick up/drop off, pick up/drop off station) the system may not guarantee the availability of the car and/or the rate initially booked and/or prepaid. If, as a result of the changes, a higher amount is owed by the Customer than was previously paid, the Customer must settle the difference by making a new payment.

  3. Delays and “out-of-hours“rentals
    When completing the booking, the customer must indicate the flight number and provide a mobile phone number. If this information is provided, the car will be kept at the Customer’s disposal until a maximum of 59 minutes after the flight has landed or the train has arrived, and in any case no later than 120 minutes after the closing time of the rent office. If the car is picked up after the closing time of the rent office, the “Out of Hours” service will be applied, the cost of which is indicated in the Special Conditions of rent. After this time the booking will be considered as “No Show” and will be cancelled.

The minimum duration of rent is 1 day (24 hours) from the time the driver collects the vehicle. Rentals of less than 24 hours will still be treated as one day of rent. The maximum duration of the rent short-term rental is 30 days, after which a new booking will be required.

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For all matters not expressly provided for in this document, the General and Particular Conditions shall apply. and Particular Conditions of rent

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